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FAQs

THE BASICS

What's included?

  • Snacks & hot drinks at the start, picnic at half way and a hot meal at the finish.
  • Event pack - timing chip, bib, free bobble hat, route map
  • Full event support - marshals, support walkers
  • Fully signed route, route map
  • Aerobic warm up at the start
  • Manned Check point at half way
  • Doctors and event medics at rest stops
  • Finish line celebrations  & meal
  • 2018 Winter Walk medal
  • Welcomed in by your friends, family and supporters!

Will I receive a pack from you?

No - all correspondence from Action Challenge is done by email. You may, however, receive a fundraising pack directly from your charity. If you are waiting for a pack from them, it is best to contact them directly.

How old do I need to be?

On the date of the event you must be:

14 years old (with an adult)

All under 16s must be accompanied by an adult.

Can I cancel/defer my place?

You can cancel your place on the event however if you are fundraising for a charity your registration fee is non-refundable, and if you are self-funding then a portion of your cost is non-refundable (£25) however it will be between you and your chosen charity to deal with the refund of any sponsorship monies paid. We may be able to offer a transfer to the 2019 Winter Walk, however deferrals cannot be offered any closer than 2 weeks prior to the event. To defer for a £25 admin fee or to cancel, just email us (see the Contact Us page)

FITNESS & TRAINING

How tough is it?

20km is within most people's capabilities - however, do remember that this walk takes place of tarmac and so we suggest you go for a few walks on a similar surface first.

As long as you can comfortably walk 5km, with a bit of training, anyone can complete this Challenge!

ON-EVENT & SUPPORT

What do I carry?

You are responsible for your personal items on the event and an equipment and clothing list will be available to download from the Participant's Area. Some items are essential/compulsory, others recommended.

You will need a daypack to carry the recommended personal items throughout the event including wet weather gear, warm clothing, water, sun protection, personal first aid kit, and personal items.

At registration you will be issued with a event bib (to be worn on your back/backpack during the challenge), an event pass & lanyard to be worn / carried with you as it will have your timing chip on it, and a route map pack with emergency contact details and the full route on it for use during the event. 

How do we find our way on the route?

You will receive a route map at event registration marked with rest-stops, hazards and distances. The route will also be clearly and fully signed with pink directional arrows - meaning you never have to worry about finding your way and you can just concentrate on the Challenge!

What if I/someone in my team needs to retire?

If you unfortunately have to drop out of the challenge, you will need to do so at the halfway point if possible, where you will need to alert the event organisers, who will 'log' you out of the event. 

Can I bring my dog on the challenge?

No - unfortunately we do not allow dogs to take part in the challenge as we cannot cater for them along the route and can be difficult to manage on the challenge. We do however think dogs make for great training companions.

How do I get to the start and from the finish?

The Participant's Area is full information about transport links at the start and finish and approximate start times will be published. Further details will be realses as we draw nearer to the Challenge.

JOINING AS A TEAM

How can we sign up as a team?

All teams entering need to be set up by a 'team captain' - this is the first team member who signs up to the challenge and creates the team. Then the additional team members can sign up by stating the team they wish to join and their team captain's name.

There is no limit to the number of participants you can have in a team and creating a team is the only way to guarantee you all have the same start time.

I am cancelling, can someone take my place?

All teams are made up of challengers who have paid a non-refundable registration fee. We can add, change and amend team sizes and names but any cancellation of a team member is subject to a £25 admin fee - please email us (see Contact Us page) if you need to change a team member. 

How can I meet other Challengers beforehand?

Once you have signed up to the challenge you will be invited to join our Facebook group where you can find your event's page, whereby we encourage individuals and teams of people to meet, converse and organise training walks. It is a great way to connect with other individuals on the challenge and there is always a discussion going on! If you then want to you can arrange to start with the people you have met prior to the challenge.

CHARITY & FUNDRAISING

How do I start fundraising?

Once you have signed up to the Challenge and recieved contact from your chosen charity, you can set up your online fundraising page by logging on to Just Giving www.justgiving.com. Once you have set this up you can start sending out the online link to all your friends and family to start collecting donations!

Your charity will also send you a welcome pack which will give you advice and support on how to go about your fundraising plans.

What if I fail to reach the fundraising target?

If you sign up to the fundraising option, you are committing to fund raise the minimum sponsorship for your chosen charity - with 50% of that fundraising total due in to your charity 4 weeks prior to the Challenge  - See Challenge timeline in the Participant's Area. 

Failure to meet the initial target could result in you being unable to take part in the challenge. However this is down to the discretion of the charity and will be decided on a case by case basis. If you are cancelled from the Challenge, you will be given the opportunity to pay your own costs on the Challenge (become a self funder). 

I have a fundraising /pack issue

Once you have signed up to the challenge your charity is likely to send out a fundraising pack - if you still haven't received this please contact your charity within 2 weeks of signing up to the Challenge.

As a team can we pool our fundraising?

Yes - as long as you are all fundraising for the same charity - you can create a team fundraising page on Just Giving - we also recommend that you let your charity know this is how you will be fundraising. You will still have to reach the combined total amount as the target is per person, not per team.

Can I fundraise for more than one charity?

No - you must one select one primary charity for whom all your fundraising will be in aid of - this is because your charity will pay for a portion of your place on the event, out of the fundraising generated. If you still wish to fundraise further for another charity, you can do so on your own terms as long as you reach the minimum target for the first charity. 

Our 2018 Ultra Challenges